Terms and Conditions

1Acceptance of Terms

By accessing or using The New Luxury website and its services—including food ordering and health solutions—users agree to be bound by these Terms and Conditions. If users disagree with any of the terms, they must not use the website or services.

2Placing Orders

• •After selecting products or services, users must verify all submitted details before completing an order.
• •Payment authorization is required before order processing begins.
• •Orders may not be canceled or refunded once payment is confirmed, except as described in the policies below.

3Prices and Payment

• •All prices are listed on the website and include applicable taxes, unless noted otherwise.
• •Additional delivery or service charges may apply, and these are communicated during the checkout process.
• •Payments must be made using accepted payment methods (such as wallets, credit/debit cards, or net banking), as listed on the website.

4Shipping, Delivery, and Service Provision

• •Delivery times for food and services are best estimates; actual times may vary due to demand or unforeseen circumstances.
• •Delivery services are only available in specified areas. Any restrictions or delivery zone limitations will be communicated prior to finalizing the order.
• •Special requests or dietary requirements should be submitted at checkout. Efforts will be made to accommodate them but are not guaranteed.

5Cancellation and Refund Policy

• •Orders canceled before confirmation may be eligible for a refund; once processed, cancellations typically are not eligible for refunds.
• •In cases of payment failures or duplicate charges, refunds will be processed as applicable. Bank transaction charges may be non-refundable.
• •The company reserves the right to refuse, cancel, or reschedule orders at its sole discretion, including for suspected fraud or external events beyond reasonable control.

6User Information and Privacy

• •Personal information collected (such as name, address, contact details) will be used only for providing requested services and as outlined in the Privacy Policy.
• •Users are responsible for maintaining the confidentiality of their account and password.
• •Users may opt out of communications at any time, but this may affect continued service availability.

7Data Collection and Cookies

The website collects technical and usage data (including cookies) to improve user experience. Cookies do not gather personal data unless actively provided by the user.

8Health & Medical Services Disclaimer

• •Information provided is not a substitute for professional medical advice or diagnosis.
• •Users are responsible for consulting qualified health professionals as needed.
• •Tele-consultations and diagnostic services are subject to practitioner availability and may be facilitated through third-party service providers; the company disclaims liability for the medical content or advice given.

9Intellectual Property

All website content—including text, images, and software—is property of The New Luxury or used with permission. No material may be copied or distributed without prior written consent.

10User Conduct

Users must not:

• •Post or transmit any unlawful, abusive, defamatory, or otherwise objectionable content.
• •Attempt to breach website security or interfere with its operation.
• •Use the site or its services for any unauthorized or illegal purposes.

11Limitation of Liability

• •The New Luxury is not liable for any loss or damages (direct, indirect, or consequential) arising from use of the website or services, except where statutory rights apply.
• •The company is not responsible for delays, interruptions, or failures caused by events outside its control.

12Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. All disputes will be subject to the exclusive jurisdiction of courts at Bangalore, India.

13Changes to Terms

The company reserves the right to change these Terms and Conditions at any time. Updates will be posted on the website and, where appropriate, communicated via email or notifications.

14Contact and Grievance Redressal

For questions, comments, or grievances about the website or services, users should use provided contact options on The New Luxury website. Complaints will be addressed as per the process detailed in the Privacy Policy or Customer Support section.